Privacy Policy

How we collect, use, and protect your personal information, with the same care we apply to our creative process.

Last Updated:

Our Commitment to Privacy

At Shefez, we value your privacy as much as we value the integrity of our sustainable art materials. Just as we carefully select ethically sourced ingredients for our products, we thoughtfully collect and handle your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or participate in our workshops. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, postal address)
  • Payment information (credit card details, billing address)
  • Account information (username, password) if you create an account
  • Order history and preferences
  • Workshop registration details
  • Communication records when you contact our customer service
  • Feedback, reviews, and survey responses

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and geolocation data
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on those pages
  • Referring website
  • Click patterns and interactions with our website

How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Process workshop registrations and communicate workshop details
  • Send order confirmations, shipping updates, and receipts
  • Personalize your shopping experience
  • Improve our website, products, and services
  • Send marketing communications (with your consent)
  • Conduct market research and analysis
  • Prevent fraud and ensure security
  • Comply with legal obligations

Legal Basis for Processing

Under EU and Irish data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we process your personal information based on:

  • Contract fulfillment (when we need your information to fulfill our contract with you)
  • Consent (when you have given explicit permission)
  • Legitimate interests (when we have a legitimate business reason)
  • Legal obligation (when we're required by law)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies collect information about how you interact with our website.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality
  • Preference cookies: Remember your settings and preferences
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

Your Cookie Choices

You can manage your cookie preferences through our cookie consent banner or your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your experience on our website.

Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and serving our customers. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality. Our service providers include:

  • Payment processors
  • Shipping and fulfillment companies
  • Email and customer service platforms
  • Marketing and analytics services
  • Website hosting and maintenance providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Business Transfers

If Shefez is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Your Privacy Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Update

You have the right to access, correct, or update your personal information. You can do this by:

  • Logging into your account (if you have created one)
  • Contacting us directly using the information in the "Contact Us" section

Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

Objection and Restriction

You have the right to object to or request restriction of the processing of your personal information under certain circumstances.

Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly using the information in the "Contact Us" section

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

We regularly review and update our security practices to enhance protection of your information. Our security measures include:

  • Encryption of sensitive data
  • Secure networks and servers
  • Access controls and authentication procedures
  • Regular security assessments
  • Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Legal obligations to retain data for certain periods
  • Statute of limitations under applicable law
  • Our legitimate business interests

International Data Transfers

We primarily store and process your data within Ireland and the wider European Economic Area (EEA). Where we engage service providers located outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your information remains protected in line with GDPR requirements.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Significant changes to this Privacy Policy will be communicated to you through a notice on our website or by email if we have your contact information.

Irish and EU Data Protection

We comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, which govern how personal information is handled within Ireland and the European Union. For more information about your privacy rights, visit the Data Protection Commission website.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Shefez
Apartment 2, Upper Castle Street
Cloonalour, Tralee, Co. Kerry, V92 W7C1, Ireland
+353667122266
info@shefez.world